Showing posts with label apology. Show all posts
Showing posts with label apology. Show all posts

Sunday, July 29, 2012

Michael Josephson: Authentic apology

  “I’m sorry.”

  These are powerful words. Authentic apologies can work like a healing ointment on old wounds, dissolve bitter grudges, and repair damaged relationships. They encourage both parties to let go of toxic emotions like anger and guilt and provide a fresh foundation of mutual respect.

  But authentic apologies involve much more than words expressing sorrow; they require accountability, remorse, and repentance.